Travel Troubleshooter: No cruise refund for a dying mother?

... when a passenger dies? Airlines offer a refund, no questions asked. I believe that's the right thing to do for cruise lines as well. The Princess representatives you spoke with didn't see it that way, mostly because your mother had not yet passed ...

http://www.philly.com/philly/travel/20130630_Travel_Troubleshooter__No_cruise_refund_for_a_dying_mother_.html