Cruise satisfaction high, but survey says room for improvement

... average score on the customer satisfaction index ranking was 824 on a 1,000-point scale, but there were some cruise lines that performed significantly better. Disney Cruise Line had a score of 871, winning praise especially for entertainment and ...

http://www.miamiherald.com/2013/06/28/3475393/cruise-satisfaction-high-but-survey.html