... when customer feedback showed that Britons were reluctant to take cruises that expected guests to tip. Other cruise lines automatically add a service charge, but this system also has drawbacks, as many vacationers report a lower standard of service ...
http://www.theglobeandmail.com/globe-investor/personal-finance/household-finances/a-global-guide-to-dinning-and-tipping/article13065898/?cmpid=rss1
http://www.theglobeandmail.com/globe-investor/personal-finance/household-finances/a-global-guide-to-dinning-and-tipping/article13065898/?cmpid=rss1
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